Office Manager/Senior Appointment Setter

We're looking for a highly organized, detail-oriented Office Manager who thrives in a fast-paced environment. This role is the hub of our daily operations, ensuring our customers receive outstanding service while supporting our sales, production, and management teams.

The ideal candidate is a strong multitasker, communicates professionally, enjoys solving problems, and takes ownership of keeping the office running smoothly.

Primary Responsibilities

Customer Service & Scheduling

• Answer emails and customer inquiries promptly
• Schedule service appointments, installs, and go-backs
• Confirm appointments with customers
• Process sold jobs
• Manage cancellations and reschedules
• Follow up with customers after installations
• Conduct customer satisfaction surveys

Sales & Production Support

• Support the sales team with scheduling and paperwork
• Track leads and appointment results
• Coordinate permits, inspections, engineering reports, and soil reports
• Schedule and coordinate inspections
• Monitor completed job lists
• Assist with production scheduling

Administrative Duties

• Process invoices and receipts
• Maintain inventory
• Manage weekly and monthly reports and KPIs
• Prepare RC Analytics reports
• Track office metrics
• Maintain organized customer files

Office Operations

• Coordinate meetings, manager meetings, and training sessions
• Book hotels and travel arrangements
• Manage out-of-town trip logistics
• Update Google Maps job locations
• Check and order promotional materials
• Maintain office cleanliness
• Support company training initiatives

Qualifications

• Previous office management or administrative experience (construction industry preferred)
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks
• Proficient with Microsoft Office and Google Workspace
• Experience with CRM software is a plus
• Comfortable learning new software and systems