Scheduler/Appointment Setter

Overview
We are seeking a detail-oriented and organized Scheduler to join our growing construction business. This position plays a key role in coordinating customer appointments, managing annual maintenance/service schedules, and ensuring smooth daily operations for our Design Specialists. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and is committed to providing exceptional customer service. Experience helps, but the right personality is just as important.

Schedule

· 4 x 10’s with Tuesday, Saturday, and Sunday off. Saturday overtime as needed.

· 8am-7pm with one hour lunch or two 30-minute lunches.

Responsibilities

• Schedule and confirm appointments for inspections, repairs, and follow-ups.
• Make a minimum of 60 outbound calls each day to warm leads who have canceled or not yet booked an appointment, with regular follow-up efforts for up to one year.
• Work to overcome objections by providing at least two thoughtful rebuttals in an effort to secure or reschedule the appointment.
• Communicate with customers via inbound and outbound phone calls, emails, and texts to set and confirm appointments, provide updates, and handle reschedules or cancellation requests.
• Manage and optimize daily routes and calendars for service and sales representatives across the entire state of Idaho as well as Alaska, including several out-of-town trips that must be strategically planned and well organized to ensure timely arrivals and maximum efficiency.
• Maintain precise records in the company’s CRM (Salesforce / i360) and ensure all information is current and every phone call is logged.
• Represent the company with integrity and deliver outstanding customer service.

Qualifications

• Previous experience in scheduling, dispatching, or customer service (construction industry preferred).
• Comfortable with high-volume outbound calling and long-term lead nurturing.
• Strong communication, multitasking, and organizational skills.
• Proficiency with CRM and scheduling software (Salesforce, i360) and Microsoft Office (Outlook, Excel).
• Familiarity with construction terminology is a plus.
• Bilingual abilities are highly desirable.
• High school diploma or equivalent; Associate’s degree preferred.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Employee discounts and referral program